Training
At CMA we offer a wide range of live, online, and bespoke training courses for organisations about:
- Personal Safety
- Lone working
- De-escalation techniques
- Managing challenging behaviour
Choose between these standard training courses:
| At your location | Zoom | Pre-recorded | |
| Personal Safety for Staff |  |
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| Personal Safety for Managers | |
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| Lone Working | |
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| De-escalation Techniques | |
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| Managing Challenging Behaviour in Face-to-Face Situations | |
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| Managing Challenging Behaviour over the Phone | |
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Training courses are often fully booked months in advance. Pre-recorded online courses mean that you can always get the Personal Safety training you need, when you need it.
Pre-recorded Online Courses
Why choose pre-recorded training?
Invaluable Personal Safety training for both staff and managers of staff who are likely to be lone workers or working in potentially risky situations.
- ideal for when you have staff working in different locations or with different shift patterns, so bringing them together can be tricky
- timely for when you have new starters and you need to get them started as soon as possible without waiting for the next planned training session
- perfect for staff or managers who value being able to work through something at a time and pace to suit their schedule
- beneficial as a refresher for those who might not have had the opportunity to attend Personal Safety training in recent years
- an opportunity to provide staff and managers with the latest guidance through a video interview with one of your Health and Safety managers
- good business sense for when bringing staff together in person might be cost-prohibitive with travel and accommodation factors
All online courses are accompanied by comprehensive workbooks with practical, relevant tasks.
A must, very worthwhile and an eye-opener.
Face-to-face Training
Why choose face-to-face training?
Choose from a comprehensive range of Personal Safety training courses about lone working, de-escalation techniques and managing challenging behaviour.
• Ideal for bringing a full team together in a focussed group session to create an action plan and implement findings without delay
• Perfect for staff who are uncomfortable or less familiar with online or pre-recorded training
We have trained many teams within councils and housing associations, including:
• Social Workers, Occupational Therapists, Children’s Services, Adult Social Care, Education Child Welfare Service, Contact Centre staff, and Greater Manchester Bereavement managers
• Tenancy Support, Tenancy Enforcement, Financial Inclusion, Repairs, Estates Care and Contact Centre staff
Please note that travel and accommodation expenses may apply for training courses at your chosen location.
Christine is a constant professional, and the quality of her ‘customer service’ is unsurpassable. Her dedication, knowledge, and ability to produce the highest quality training programme is an incredible asset to any company. She is, quite simply, a wonderful person to work with.
Face-to-face training courses with Christine are often fully booked six months in advance. Get in touch as soon as possible to schedule your training or consider a pre-recorded online course if your need is urgent.
Zoom Online Training
Why choose Zoom online training?
Get all the benefits of face-to-face training, but without the added expenses of travel and accommodation costs.
- ideal for organisations prioritising sustainability goals
- perfect for when you regularly have staff working from home
- easy for staff used to working over Zoom or Teams
Online sessions are accompanied by comprehensive Personal Safety e-books containing a wealth of resources, tips, and techniques.
The completed feedback forms are always incredibly positive. Christine is professional, knowledgeable, and always demonstrates excellent interpersonal skills.
Bespoke Training
Why choose bespoke training?
When you have a specific question that doesn’t quite fit any of the other training options. Delivered at your location, online or as a pre-recorded online course. Here are some examples of bespoke training that has been produced and delivered:
- Dealing with customers over the phone for Tameside Council Customer Services.
- A completely rebranded and bespoke version of the online course: ‘Personal Safety and Managing Violence and Aggression at Work’ for Onward Homes.
- Webinar for Tameside schools’ Head and Deputy Headteachers. This included a useful checklist for schools.
- In November 2021, delivery of a Personal Safety Awareness session at a full Tameside council meeting following the tragic murder of David Amess, MP.
- Short bespoke induction videos for new starters at Regenda Homes.
Bespoke training is accompanied by comprehensive Personal Safety e-books containing a wealth of resources, tips, and techniques.
CMA training is fantastic. The training is relevant, real, and personal. Feedback from our employees is always positive and invariably mentions that their eyes have been opened to Personal Safety risks.
