Services/Personal Safety Training

Personal Safety Training

Bespoke in-house training workshops

Prior to the training day a full training needs analysis will be conducted in order to tailor the workshop to your specific needs 

A typical session would cover the following:

  • Defining personal safety and its importance.
  • Recognising the importance of reporting incidents of violence and aggression.
  • Describing any personal safety concerns at work.
  • Identifying personal safety risks at work. 
  • Identifying practical, positive strategies for reducing personal safety risks.
  • Recognising the early warning signs of violence and aggression.
  • Strategies for defusing violence and aggression.
  • Finally, putting ideas into positive action with a personal action plan for improving personal safety at work.

Bespoke courses can additionally cover one or more of the following topics:

  • Assessing risk.
  • Lone working.
  • Home visits.
  • Travelling in the UK and abroad.
  • Driving. 
  • Cash handling.
  • Front line working.
  • Dealing with telephone abuse.
  • De-escalation techniques.

Lone working

The number of lone workers is increasing. As technology advances and budgets are cut more and more organisations are employing lone workers. According to the Health and Safety Executive lone workers are classed as someone who works by themselves without close or direct supervision Lone workers include those who:

  • Work from a fixed base, such as one person working alone on a premises (e.g., shops, petrol stations etc);
  • Work separately from others on the same premises (e.g. security staff) or work outside normal hours;
  • Work away from a fixed base (e.g., maintenance workers, health care workers, environment inspectors);
  • Work at home (homeworkers); and
  • Mobile workers (e.g., taxi drivers).

Effective lone working training is vital to reduce the risk of violence and aggression at work and to fulfil the duty of care to your staff. A typical training session will include:

  • Identifying risks to lone workers, e.g. Home visits, travelling, outreach working and 1:1s.
  • Assessing risks to personal safety.
  • Recognising the importance of reporting all incidents of violence and aggressions, including near misses.
  • Identifying practical strategies for the personal safety of lone workers.
  • Keeping in touch with others - effective tracing systems. 
  • Encouraging effective communication.
  • Defusing confrontation.
  • What to do if it all goes wrong!

Interactive personal safety talks 

An interactive talk is an excellent way of raising awareness about personal safety during a lunch hour, after work, at conferences, staff away days or in team meetings. These last typically one to two hours to suit your needs.

Topics covered can included:

  • Lone working.
  • Visiting people in their homes.
  • Travelling safely whilst using public transport.
  • Driving safely.
  • Personal safety abroad.
  • Dealing with difficult customers.
  • Assessing risk.
  • Telephone abuse.
  • Tracing systems.
  • Practical strategies for reducing risks to personal safety.


To find out more about our personal safety training courses, contact us or email today.

What's Next?

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