Feedback

  • Really enjoyed it all and learned a lot about personal safety at work.
  • Easy pace and all the different stories from different roles/jobs.
  • Content.  Presenter.  Interesting.  Pertains to me and my safety.
  • Lots of good examples to promote awareness.  Practical exercises to help with putting ideas into long-term memory.
  • Tips, sharing personal experiences.  Appreciation for what we do.
  • Interesting information.  Tips for personal safety.
  • Informative course with good learning outcomes.
  • Learned a lot about personal safety.  Delivery of the training.  Explained well.
  • Informal/conversational approach to learning.
  • The whole day refreshed on safety actions in schemes.
  • Good pace and discussion.
- Onward Homes, Liverpool, February 25th 2019
  • The contents and delivery of the course.
  • Understanding the crime prevention techniques and principles.
  • SARA exercise.  Lone working talk.  Site visit.
  • The trainer’s ability to impart.  Confidence.  Depth of knowledge.
  • Loved the knowledge shared.  Beautifully presented.  Interactive.
  • Training method.  Walkabout.  Trainer.
  • Walkabout.  Trainer amazing.
  • Enjoyed the course overall.  Observational stuff.  Estate visit.  Participation exercises.
  • Practical walkabout.  Lone working.  Testing in the morning.
  • The whole course was informative and very relevant.
  • The walkabout.  The class atmosphere.
  • Very interactive.
- Hackney Council ASB Team, February 21st and 22nd 2019
  • Excellent course.  Interaction was very good.  Very interesting.  Learned a lot.
  • Christine is very informative and has a great and relaxed teaching technique.
  • Listening to the examples of bad/sad experiences.  Christine’s knowledge of the subjects raised.
  • Enjoyed the whole day.  Could have done with two days as there would have been time to go further into detail and discuss strategies in more detail.
  • The facilitator was very engaging.
  • Interactive session.  Could relate to everything.  Useful tips.
  • Enjoyed the whole session.
  • Really enjoyed all the real-life examples.
  • Enjoyed the concise training.  No pressure.  Plain speaking.
- Onward Homes, February 18th 2019
  • The whole session was really good.  Very practical information/tips that can be used.
  • Very enjoyable training.  Lots of useful information.  Relaxed at the same time.
  • Really informal but informative.  Really enjoyed it.
  • Very informative day.  Well presented.  Plus very interesting topics.
  • The whole course.  It has made me think more about personal safety.
  • Different stories and examples.
  • Very enjoyable.  Put across in a very agreeable way.
  • The session was very informative.  Learned lots of new techniques.
- Onward Homes, February 15th 2019
  • Really informative.  Lots of good ideas.  Learned procedures that will prove useful.
  • Interesting day and enjoyed the learning. Interesting to hear people’s experiences.  Will have a better approach going forward.
  • Interactive.  Story-telling.  Very relaxed and informative training.  Better awareness of personal safety.
  • Excellent training.  Very knowledgeable.
  • Very relaxed, enjoyable session that really made me think about being safer on visits.
  • The whole session was relevant and informative.  Reflecting on my own practices.
  • The real-life stories. The format -  not another PowerPoint presentation.
  • Very useful and fun.
  • Enjoyed the session.  It was delivered really well and sunk in.  Paramount messages.
  • The whole day.  Good mix of information and group participation.
  • The training style.
  • Real-life stories.  Nothing made up and very interesting.
  • Anecdotes and participation.
  • Really was enjoyable.  Learned a lot.
  • Enjoyed the real-life stories.
- Onward Homes, February 14th 2019
  • Stories and anecdotes.  Interaction with Christine.  Real life events and facts mentioned.
  • Life experience.  More aware of possible situations.
  • Method of the delivery of the course.  Christine’s humour.  Interaction.
  • Presentation.  Discussion.  Advice.
  • Listening to methods of dealing with situations.
  • Enjoyed the whole session.  Very informative.  Has made me think about my personal safety more.
  • I enjoyed how the training was presented with enthusiasm and fun.
  • I enjoyed the approach used by the trainer.
  • The trainer’s experience made the day enjoyable.  The day went by very fast.
  • Informative.  Well-presented; interesting and thought-provoking.
  • Presentation of the material.  Thought-provoking.
  • The teacher’s core importance of safety and the ease of the training.
- Onward Homes, February 13th 2019
  • Trainer was very good - kept everyone engaged.
  • Good tempo to session and good participation.
  • Thank you for this session.  It was very useful and very helpful.
  • Good, interactive training session.  Kept interested.
  • Got good tips from this session.
  • I enjoyed the real case studies.  It put a lot into perspective for me.
  • The whole presentation was delivered excellently and this made the training so enjoyable.
  • Was great to listen and take part in this course.  Brought back memories of previous work.
  • Real life examples of personal safety situations and how to avoid them.
- Onward Homes, February 12th 2019
  • The whole session was informative, interesting and engaging.  Christine was lovely.
  • I have really enjoyed this training.  Everything was explained clearly and made fun.  Thank you.
  • How personalised Christine made the examples throughout.
  • Talking about personal safety.  It has been really informative.  Making you think about safety in general.  Enjoyed sharing ideas.
  • Very eye-opening.  Makes you think about personal safety and safety of others.
  • Very informative.  New ways to deal with challenging behaviour.
  • Enjoyed all the training.  Talking about examples of the calls we take.
  • Enjoyed learning the face to face communication cake.  Really interesting stories.
  • Interactive.  No role play!
  • Everything.  Learning about safety and tips on how to make sure you are safe.
  • Talk with regard to personal safety and social media.
  • Just a great experience and enjoyable time.
  • Hearing stories of other people’s experiences.
  • Everything.  Really enlightening.
  • Enjoyed the whole session.  Found Christine very engaging and informative, and also funny.  Liked that it felt more like a conversation.
  • Really enjoyed the training.  Very informative and in a relaxed manner.
  • Plenty of content and at a great pace.
  • Loved the training.  Very informative.
  • All of it.  Brilliant.  Thank you!
- Onward Homes Contact Centre, February 8th 2019
  • The anecdotes and the benefit of Christine’s experience and knowledge.
  • Very engaging.  Interesting.  Comfortable environment.
  • Everything!  Think about my health.
  • Good knowledge.  Interaction.  Top trainer.
  • Being given the chance to give feedback.
  • How informative it was.  Very interactive.  All the examples and stories. Relatable.
  • Really interactive and lots of tips.
  • Opportunity to share views and improve personal safety.
  • Christine’s passion and enthusiasm.  Brilliant!
  • Enjoyed the course.  It was very interesting and opened my eyes on safety.
  • Everything.  Very interactive and very enjoyable
  • Talking.  Stories.  Very interesting.
  • The learning.  Feeling valued.  More ready.
  • Enjoyed learning about the safety of wearing your work badge and social media.
  • Fun.  Valuable.  Productive.  Enjoyable.
  • Enjoyed all of the training.  How your actions affect everyone around you including tenants.
  • All of the training.  Well needed as we don’t often do things like this and take time away, and it’s really important and useful.  I like the de-escalation tips and the Betari Box.  Worthwhile and enjoyable.
  • Really enjoyed talking and not PowerPoint.
  • Enjoyed the entire session especially the Communication Cake and social media privacy.
  • Good examples of topics and how we can deal with calls.
- Onward Homes Contact Centre, February 7th 2019
  • The stories that made you think more about how putting yourself in certain situations can have serious consequences.
  • Enjoyed talking through the scenarios.  Practical and amusing.
  • The chance to share experiences.
  • Brilliant trainer.  Really enjoyed the training.  Very pleasantly presented.
  • Models and 3Ds; LEAPS and the stories.
  • Enjoyed the delivery of the training.  The obvious sense everything Christine said, when we thought about it.
  • Brilliant.
  • Very informative.  Re-confirmed the importance of personal safety.
  • Trainer was very good.
  • Stories and people’s experiences.
  • Relevant tales/stories.
  • Listening to real-life case studies.
  • The content of the course.
  • The interaction.
- Onward Homes, February 1st 2019
  • Great day.  To the point.  Realistic issues and nice presenter.  Thanks Christine!
  • Found the session to be very different from what I had expected and really enjoyed it.
  • The whole day.  Very informative.  Makes you think more about your own personal safety.
  • Enjoyed the way you presented the training.  It was really enjoyable.
  • The tone and style of the course was open - encouraged involvement and learning.
  • Content.  Engaging.  Humour.
  • The nature of the course.  The way it was delivered.
  • The stories and teaching style.
  • Enjoyed the relatable scenarios and the group engagement.
  • Enjoyed the company and the comments from the group.
- Onward Homes, January 29th 2019
  • The opportunity to discuss issues.  Some practical tips which we can take away.
  • Enjoyed the informative session.  The trainer was lovely!
  • Lots of real-life examples.  Useful de-escalation techniques. Learned some safety ideas e.g. have an excuse at the door.
  • Enjoyed the whole session - particularly the way it was presented and the interaction.  The trainer was excellent.
  • Enjoyed the session.  Very informative and well delivered.
  • How informative the training was.  Had things to take away to change our approach.
  • Learning from one another’s experiences.  Passionate and experienced trainer.
  • Enjoyed the training.  I did recommend the training to be mandatory.  Enjoyed everything.
  • That there was no PowerPoint and that the session was interactive.  I enjoyed the group work and discussions.
  • Christine as always made the course very enjoyable and informative.  Excellent course.  Even second time around!
  • Learned how to deal with behaviours.  Enjoyed all the course.
  • Open discussions.  Relaxed and informal.  Didn’t make us get up.  No role play.
  • Scenarios and examples.
  • The trainer was very good.  Enjoyed it all.  Interesting.
  • Learning new models.  Learning about behaviours.
  • Heightened awareness of the need for advanced planning.
  • Very good and enjoyable.  Makes you think about safety.
  • Teaching methods.
  • The pace and the subject matter.
- Essex County Council, January 28th 2019
  • Really good, informative session - has made me think and take personal safety more seriously.
  • Excellent course - very informative.  Explained well.  Information.  Ideas to take back and put into action.
  • Listening to different stories and examples.  Getting tips and advice in what to say in situations.
  • Examples/stories.  Relaxed training.  No role play!  Lots of useful information.  Made me think and raised my awareness.
  • Fully enjoyed the training.  Lots of stories about issues that can arise.  Really well delivered.
  • Enjoyed the way the course was delivered.  Got everyone involved.  Tailored the course to every area.
  • Real-life examples of situations to keep the day interesting.
  • I have enjoyed everything!  Lots to think about.
  • I enjoyed the training and would like a refresher.
  • The presentation was engaging and thought-provoking.
  • Interesting and enjoyable session.
- Onward Homes, January 25th 2019
  • Christine. Great knowledge and background.  Real-life stories make the training more effective and enjoyable.
  • The content of the day.  Stories from everyone involved in the session.
  • Very informative and I enjoyed the interaction and story-telling.
  • Refreshing not to have to endure a PowerPoint presentation.  Christine is a great trainer.
  • Listening to stories of incidents and learning from them.
  • Really enjoyed the whole course and the day.  Can’t single out one individual point.
  • Good stories, information and examples of what can go wrong.
  • Real-life scenarios.  Christine’s stories of police days.
  • Listening to real-life incidents and what I can learn from them.
  • Good anecdotal examples..  It is good to make you think of your own situation.
  • Around the table interaction.
- Onward Homes, January 24th 2019
  • Really enjoyed all aspects of the training.  Very eye-opening and will make me think twice about my personal safety above everything else.
  • Very informative and engaging.  Got me thinking about the way in which we look after our personal safety on an everyday basis - through everyday examples.
  • Learning about personal safety and listening to people share their stories - wake up call!!
  • How the training applied to our day to day job and personal life.
  • Training was informal with lots of examples.  Got me thinking.
  • Enjoyed all the scenarios - gave me food for thought.
  • Hearing of real-life stories and putting them into context.
  • Top tips.  Home visit exercise.
  • Made me think about my safety - informative.
  • Good, interactive session.
- Onward Homes, January 23rd 2019
  • Christine was very clear and I enjoyed the session massively.
  • Delivery style.  Informal discussion has more impact and is easier to engage with and remember.
  • Like the way the training was delivered in a fun and informal - but informative manner.
  • Pace.  Presentation style.  Relevant stories and real-life examples.
  • The whole session!  Loved the stories.  Interesting and straight to the point.
  • The format - liked the informal way the training was delivered.  Didn’t feel like training.  Not boring.
  • Informative.  Useful.  Fun!
  • Informal, friendly session.
  • Real-life stories.
  • Made me more aware of my personal safety.
- Onward Homes, January 21st 2019
  • The trainer was excellent - knowledgeable, personable, engaging, professional.  Enjoyed the conversation and real experiences.  Very thought-provoking.
  • Informal.  Very informative.  Good refresher.
  • Very informative and approachable tutor.  interactive - opportunities to share experiences.
  • Enjoyed everything.  Very informative.  Not boring!
  • Breaking down of a home visit.  Also, the interesting stories to make a point.
  • Enjoyed all the training session today - very informative.
  • Great day.  Very informative.
  • All the real-life stories and situations.
  • Learned new things about how to keep myself safe, as always before I had just thought about the service user.
- Progress Housing, January 16th 2019
  • The training was brilliant.  Delivery was excellent.  I cannot recommend or thank the trainer enough.
  • Enjoyed the full day even though I have been in housing a long time.  The course refreshes your awareness and makes you re-think your approach to keeping yourself safe.
  • I enjoyed how the class was delivered.  Very informal but really good information.
  • I have enjoyed all of today.  Brilliant day.
  • Brilliant session with Christine - excellent trainer and she made the day enjoyable.
  • The tutor was very knowledgeable and I enjoyed listening to the anecdotes.
  • The entire content was very useful within my post.
  • Interesting stories.  Everyone getting involved.  No PowerPoint.
  • All of it.  It was very informative and made me think more about my personal safety.
  • The entire session.  Real-life stories.  Interactive session.
  • To talk about things on a one-to-one basis.
  • I enjoyed the majority of it.  Examples etc.
- Onward Homes, January 15th 2019
  • Enjoyed learning new ways of planning my visits to ensure I am safe.  The course was very good and informative with lots of examples.
  • Great delivery.  Anecdotes.  Humour.
  • Interactive.  No PowerPoint.  Good group work - sharing stories.  Picking up tips and refreshing on topic.
  • The learning experience which has enhanced some previous knowledge with a new and fresh approach.
  • Hearing different stories.  Live demonstrations of the lone worker device.
  • It was really interactive - no PowerPoints.  Fully involved all the way through.
  • Good participation.  The course was interactive and people could ask questions.  It was good to hear examples of how others have dealt with situations in the past.
  • I have done a fair few courses over the years.  This was one of the best - educational and interesting.  Good to see everyone joining in.
  • Shared experiences.  Good practice and examples.
  • Tips for home visits.
  • Interesting learning what I already do by auto pilot and what I would never have thought of doing during home visits.  It was entertaining too.
- Onward Homes, January 11th 2019
  • Enjoyed the day and the way in which the training was delivered - informative and interactive.  Trainer - very knowledgeable and engaging.
  • Christine’s delivery of the course was really informative.  Enjoyed her approach and will use some of the techniques.
  • Enjoyed today.  The course was relevant and delivered well.
  • Enjoyed the examples and stories.  Knowing they were actually true made it much more interesting.
  • Good input on non-verbal communication and de-escalation skills.
  • Very interesting and very enjoyable.
  • Really enjoyed the day.  The pace and the content were just right.  Good to share ideas and thoughts.
  • The whole day.  Thank you!
  • Enjoyed the whole day.  Learned a lot and took away a lot of lone worker tips.
  • Informative.  Just enough participation.  Made you think about your own actions and safety.
  • The interactive nature of the sessions.
  • All the real-life examples/stories.  Very interesting presentation - skills and examples.
  • Always enjoy this training.  Have been to many of Christine’s training days (previous company).
- Onward Homes, January 9th 2019

What's Next?

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Alternatively for further information or help finding the right programme to suit your organisation, email us at:
christine@cmatraining.com