- Discussions; practical application; empathy.
- Given the time to think about personal safety more.
- Sharing/ hearing others’ experiences. World-wide examples.
- The final activity which we each discussed how to stay safe with different activities (social media, phones etc…).
- Everything. Great examples. Good participation.
- Awareness. Open conversations with everyone.
- I am taking away a greater feeling of awareness, as I know what to look for.
- Better education. Embed the information we have within the business.
- Importance of tracing. Planning need. Keep choices open.
- St. James's Place, Cirencester, February 16th 2018
- Activities. Stories and examples regarding personal safety. Making me think about my own personal safety.
- Interesting, engaging and fun.
- Mind maps on refreshing potential risks that we can come across to make staff safe.
- Trainer’s delivery and knowledge.
- Interactive and informative.
- All of it. Stories/anecdotes. Life experience and knowledge.
- The mixture of interactive and group tasks to keeps engaged.
- Loads! Great stories. Very well presented. Always enjoyable!
- Comprehensive and engaging.
- I enjoyed the team working and sharing experiences. The trainer was excellent.
- Different situations about what others have experienced
- Practical, clear advice. Thank you.
- Nice to be working for an organisation that cares. Always need to be reviewing this with staff.
- Really enjoyed this training. Regardless of how much experience you have - it is important to stop, think and evaluate what we are doing!
- Excellent course.
- Blackpool Coastal Housing, February 13th 2018
- I enjoyed the course very much. Very engaging, interesting and relevant.
- The excellent and engaging, informative presentation and format.
- Really enjoyed the course. Very interesting and made you think about your safety.
- Great trainer. Good to hear from other teams.
- Meeting Christine and Andy (a fab manager).
- Dynamic risk assessment. Communication and body language.
- Worthwhile course and worthwhile doing a refresher later on. Enjoyable. Information put across in a very easy way.
- The interactivity of the training.
- All of it. Makes you think about things that you don’t think about on a daily basis when you should.
- Sharing information regarding cooling down techniques. Speaker knowledge of different scenarios.
- Aberdeen City Council, February 9th 2018
- Variety. Open session/ contribution.
- I enjoyed the whole course. I found it really interesting and all aspects were very good.
- Thinking about how to keep safe and enjoyed listening to examples and stories from others
- Variety. Interactions. Everyone involved. Training methods.
- Session as a whole. Good training.
- Listening to other people’s stories and what knowledge they have.
- The delivery. The exercise made me think.
- Very interesting and knowledgeable.
- Good useful course.
- Interactive. Good.
- Being made aware of own personal safety.
- Easy to follow and well presented. Lots of involvement.
- Thought-provoking.
- LEAPS and case studies.
- Thought-provoking.
- Adactus Housing Association, February 6th 2018
- General participation and contribution of all group members - energetic discussion. Looking at everyday scenarios through different eyes!
- The tone of the presenter and the content.
- Overall enjoyable. Usually i dread participation. Good real-life situations.
- The course was very interesting and engaging.
- Personal safety discussions with the rest of the group and the trainer.
- Examples of situations.
- The Land Trust, January 29th 2018
- Thinking about different ways of approaching tenants and learning about their body language.
- Engaging, interesting and relevant anecdotes. Made a serious subject enjoyable and I learned a lot.
- Stories to raise awareness were interesting and highlighted where I need to make changes.
- The whole training course refresher was superb.
- The full day was engaging and informative.
- Very good and enjoyed the day - made you aware of your own safety.
- The final session on defusing situations. LEAPS.
- Good tuition. Awareness of situations. Friendly class.
- All very interesting.
- The format of the training was really positive and interactive with real-life examples.
- The flow of the course.
- The stories and real-life examples.
- Liked how Chris addressed everything.
- The whole session.
- All the stories shared about past experiences.
- Enjoyed the whole day.
- Christine - lovely lady!
- Progress Housing Group, January 17th 2018
- Course content. Course presentation. Excellent tutor/ facilitator.
- The different learning styles. Being interactive. The site visit - using theory and practice.
- Thoroughly enjoyed the training. Found it so useful and practical.
- The whole course. Very educational.
- The content. Practical examples. Group exercises.
- Working with different departments and brainstorming.
- Learning more. Communicating with others.
- Morning exam. The walk-through exercise in the park. Lots of drinks on tap.
- Learning in a group environment.
- Meeting Dean and practising the method on an in-borough example.
- Group activity and walkabout.
- All of it. The personal safety element.
- The Royal Borough of Greenwich, January 11th and 12th 2018
- Liked the fact that I have thought about what the dangers of working alone are and how to avoid them. Great course.
- The course as a whole. Team participation. Learned many new things.
- Listening about real-life stories. Liked the ideas on staying safe and reducing the risk.
- Very interesting. Makes you think about your personal safety.
- All of it! Great course. Very real examples.
- Very interesting. Appropriate. Thought-provoking.
- Stories and examples. They make you think more.
- Engaging and interactive.
- Content and delivery.
- Discussions. Working groups.
- How we looked at preparing for trips.
- Progress Housing Group, December 11th 2017
- Christine gave fantastic examples in a fun and entertaining way.
- Trainer - very knowledgeable with good real-life examples.
- Simple techniques. Self-check my vehicle and personal preparedness.
- Awareness of the importance of planning journey to avoid being vulnerable.
- How the course was run by Christine.
- Christine’s fascinating stories!
- Covered many topics. Liked the information on planning and awareness. The scenarios of incidents and how to avoid them. Information on where to look on the internet.
- I liked most of the session, because most of it was relevant to my daily work patterns.
- Very insightful course.
- Interesting and worthwhile.
- You kept it interesting.
- Progress Housing Group, December 7th 2017
- Very engaging. Effective stories. Put things in perspective.
- The openness of everyone. Learning new techniques for my personal safety.
- Relevant to our work. Good examples. Flowed well.
- Interactive. Thought-provoking. Engaging.
- Relevant exercises. Group work.
- The relevance of the training to the work we do.
- The whole session. Information on defusing and de-escalating.
- Thoroughly enjoyed the course and the stories.
- Anecdotes and examples.
- No PowerPoint.
- The Royal British Legion, December 4th 2017
- The person presenting/ given during the training. The laid-back atmosphere of the training.
- Liked all of it. Really helpful and informative.
- Very informative. Good things to take away.
- The whole session. Very interesting.
- Very informative and interesting.
- Liked the informative approach and great tips.
- Real-life stories. Useful information.
- Informative. Stories/ examples. Clearly explained.
- It was relevant to our work.
- Informative and thought-provoking.
- Very interesting and useful.
- The style of the presentation/ talk.
- Well presented. Made me more self-aware.
- The wide-ranging and informal discussion. Practical tips and advice given. That the feedback will go to the ICO to benefit our safety.
- Personal safety tips at work and when you are out and about. Tips for social media.
- Interesting stories. Relevance to work and real-life situations.
- Raised my awareness that I should make more people aware of my daily plans.
- Relatable, real-life scenarios.
- Delivery and the information given.
- Candid talking. Tips for outside of work included.
- Interactive. Friendly. Open.
- Wide-ranging. Can use the knowledge in many situations.
- Interesting and engaging.
- ICO, November 28th 2017
- Informality and knowledge, and practical information and awareness.
- The way the course was presented in a relaxed way. The atmosphere.
- The informal way the content was delivered - a serious topic, but made you think.
- Check settings regularly.
- Informality. Information.
- Informal. No role play. Interesting.
- Informative. Content and delivery.
- Informative and good advice relating to personal safety. Backed up with relevant examples.
- The content of the training, and the way it was delivered.
- The relevance of the topic. Real-life stories.
- Being able to discuss lone working across roles.
- Informative.
- Excellent presentation.
- Good training, raising personal awareness.
- Scottish Borders Housing Association, November 24th 2017
- Very informative. Well presented.
- Information and experiences gave me a different outlook of situations.
- Information on how things may happen.
- Enjoyed the course. Opened my eyes to be aware of lots of situations.
- Enjoyable.
- Lots of information about being aware of other people.
- Enjoyable as it was informal.
- Very informative.
- Enjoyed the course.
- The content of the course was great.
- I liked how interactive this was.
- Relaxed training atmosphere. Informative. Made me think of what I need to learn.
- Very informative and interactive.
- Violent behaviour cycle. The training.
- Liked the course. Very informative.
- Christine was very interesting.
- Scottish Borders Housing Association, November 23rd 2017
- Presentation. Very clear and precise.
- The format of the course was excellent.
- The trainer was brilliant. Felt for once she cared for our safety and not tenants. Fab stories..
- I liked the training. It was very well put across and the stories of previous courses was very good.
- Talking through and assessing stories.
- Format. Interesting.
- The format of the course.
- Scottish Borders Housing Association, November 22nd 2017
- I enjoyed listening to different experiences and views from different teams and managers.
- The background of the trainer delivering the training was very helpful.
- Presentation. Examples. Interactive.
- Scenarios. Kept it light. True cases. Knowledgeable. Spoke clearly. Very interactive.
- Good presentation. Extremely relevant. Made me think about my everyday safety.
- Good session with useful information.
- The trainer was very personable. Not boring.
- The facilitator of the training was really good.
- Found the whole session informative and interesting.
- Very informative and interesting. Good to listen to. Learned a lot.
- Everyone should go on this course.
- The social media awareness.
- Rochdale Borough Council, November 21st 2017
- All the different scenarios given about personal safety. Trainer’s precise advice was very useful in my new role. The exercises we did were very good.
- Thinking about the environment and how to approach people. Sharing ideas with others.
- Relaxed session full of examples and discussions.
- No PowerPoint. Interactive discussions. New coping mechanisms.
- Explaining the value of personal safety.
- Informality.
- Knightstone Housing Association, November 20th 2017
- Informal but very informative. Getting to hear other people’s experiences.
- The interaction of the course was fantastic. Everyone got involved.
- How it made me think about my own personal safety.
- Liked the different ways difficult situations can be defused that I have learned.
- What you have made me think about my own safety.
- Everything.
- Very good information. Really enjoyed the training.
- Realise my own personal safety is important.
- I liked the way the course was explained and delivered.
- Excellent training. Trainer was very knowledgeable. Good refresher.
- Reviewing what we do and how we do things.
- Very informative session.
- Good presentation. Lots of open discussion.
- I liked the way the lady talked about this topic.
- Relaxed atmosphere. Lots of examples used from real-life scenarios.
- Using skills/ words rather than force.
- The entire presentation.
- Delivery of the content.
- Informal training. Lots of true-life cases.
- Adactus Housing Association, November 15th 2017
- Great training. Well delivered! All of it, thanks.
- Enjoyed all of the session. It reminded me we have options.
- Style of training. Very informative. Examples and stories.
- Talking about real-life issues.
- Very informative and well presented.
- Very informative. Made me think about my role and everyday life.
- Enjoyed most issues in the session. Found it interesting and informative. The tips and suggestions of books and websites.
- Real-life examples.
- Very informative and interesting morning.
- Learning about ways to protect myself.
- Trigger discussion and approach to it. Real-life examples.
- All the session was interesting and gave me different strategies of working. Made me more aware.
- The use of relevant stories.
- Very informative and thought-provoking.
- Christine is an excellent trainer.
- Made me think of how safe I am in my job when lone working.
- Finding out further information about personal safety. More personal awareness.
- Very informative and thought-provoking. Lots of food for thought.
- Violent behaviour cycle. Understanding of trigger times etc.
- Entire presentation.
- Anecdotes relating to our practice.
- Essex County Council, November 14th 2017
- Everything. Learned a lot about personal safety and how to manage challenging behaviour. Information on how to report incidents. The facilitator did a great job - kept it factual and interesting.
- Discussing examples from practice (helped to apply it to real-life working).
- Well presented, stimulating and helpful.
- Personal stories that help me relate to it.
- Excellent presentation. Reminder of personal safety.
- No overheads. Realistic and clear.
- Useful examples.
- Lots of examples and real-life stories. Group discussions.
- Understanding the problems of working alone.
- Pointed out more things which are not always obvious.
- Stories.
- Enjoyed the overall training. Very informative about personal safety. Knowing my choices within the workplace.
- Relaxed atmosphere enabling the group to share experiences.
- Group discussions with experiences.
- Alerted about safety. Precautions to think about and discuss.
- Very informative and very open.
- The open dialogue and group discussion.
- Informal training approach. Friendly vibe. Small group.
- The group and the presentation.
- Essex County Council, November 13th 2017
- No Powerpoint. Lots of stories with examples.
- Course delivery was excellent.
- Lots of practical examples. Roaming SIM. Story-telling.
- Informal approach. Friendly. No role play!
- Relaxed.
- Enjoyed this course. Liked that it wasn’t boring!!
- Good pace. Examples to give emphasis.
- Doorstep stance.
- Liked all the session.
- Informative and interesting.
- Relaxed discussions in training rather than looking at a whiteboard all day.
- Stories put theory into context and make it real-life.
- Being told about real-life events.
- The method of delivery and engagement with members of the team.
- Group sessions. Help towards raising safety issues with senior management.
- Progress Housing Group, November 19th 2017
