Christine has provided a rolling programme of personal safety training to housing officers. Following excellent feedback this training was extended to all employees working on the frontline including customer service staff, tenancy support and the in-house maintenance staff. This was then extended further with a commission to deliver a second stage programme to higher risk front line staff, this training has a focus on de-escalation techniques.
The profile of personal safety within the company has increased thus impacting positively on the safety of staff.
“Christine was fantastic. She made what was an intense subject enjoyable, interactive and engaging. She clearly had a vast amount of knowledge and used examples to demonstrate points.”