Feedback

  • Discussions; practical application; empathy.
  • Given the time to think about personal safety more.
  • Sharing/ hearing others’ experiences.  World-wide examples.
  • The final activity which we each discussed how to stay safe with different activities (social media, phones etc…).
  • Everything.  Great examples.  Good participation.
  • Awareness.  Open conversations with everyone.
  • I am taking away a greater feeling of awareness, as I know what to look for.
  • Better education.  Embed the information we have within the business.
  • Importance of tracing.  Planning need.  Keep choices open.
- St. James's Place, Cirencester, February 16th 2018
  • Activities.  Stories and examples regarding personal safety.  Making me think about my own personal safety.
  • Interesting, engaging and fun.
  • Mind maps on refreshing potential risks that we can come across to make staff safe.
  • Trainer’s delivery and knowledge.
  • Interactive and informative.
  • All of it.  Stories/anecdotes.  Life experience and knowledge.
  • The mixture of interactive and group tasks to keeps engaged.
  • Loads!  Great stories.  Very well presented.  Always enjoyable!
  • Comprehensive and engaging.
  • I enjoyed the team working and sharing experiences.  The trainer was excellent.
  • Different situations about what others have experienced
  • Practical, clear advice.  Thank you.
  • Nice to be working for an organisation that cares.  Always need to be reviewing this with staff.
  • Really enjoyed this training.  Regardless of how much experience you have - it is important to stop, think and evaluate what we are doing!
  • Excellent course.
- Blackpool Coastal Housing, February 13th 2018
  • I enjoyed the course very much.  Very engaging, interesting and relevant.
  • The excellent and engaging, informative presentation and format.
  • Really enjoyed the course.  Very interesting and made you think about your safety.
  • Great trainer.  Good to hear from other teams.
  • Meeting Christine and Andy (a fab manager).
  • Dynamic risk assessment.  Communication and body language.
  • Worthwhile course and worthwhile doing a refresher later on.  Enjoyable.  Information put across in a very easy way.
  • The interactivity of the training.
  • All of it.  Makes you think about things that you don’t think about on a daily basis when you should.
  • Sharing information regarding cooling down techniques.  Speaker knowledge of different scenarios.
- Aberdeen City Council, February 9th 2018
  • Variety.   Open session/ contribution.
  • I enjoyed the whole course.  I found it really interesting and all aspects were very good.
  • Thinking about how to keep safe and enjoyed listening to examples and stories from others
  • Variety.  Interactions.  Everyone involved.  Training methods.
  • Session as a whole.  Good training.
  • Listening to other people’s stories and what knowledge they have.
  • The delivery.  The exercise made me think.
  • Very interesting and knowledgeable.
  • Good useful course.
  • Interactive.  Good.
  • Being made aware of own personal safety.
  • Easy to follow and well presented.  Lots of involvement.
  • Thought-provoking.
  • LEAPS and case studies.
  • Thought-provoking.
- Adactus Housing Association, February 6th 2018
  • General participation and contribution of all group members - energetic discussion.  Looking at everyday scenarios through different eyes!
  • The tone of the presenter and the content.
  • Overall enjoyable.  Usually i dread participation.  Good real-life situations.
  • The course was very interesting and engaging.
  • Personal safety discussions with the rest of the group and the trainer.
  • Examples of situations.
- The Land Trust, January 29th 2018
  • Thinking about different ways of approaching tenants and learning about their body language.
  • Engaging, interesting and relevant anecdotes.  Made a serious subject enjoyable and I learned a lot.
  • Stories to raise awareness were interesting and highlighted where I need to make changes.
  • The whole training course refresher was superb.
  • The full day was engaging and informative.
  • Very good and enjoyed the day - made you aware of your own safety.
  • The final session on defusing situations.  LEAPS.
  • Good tuition. Awareness of situations.  Friendly class.
  • All very interesting.
  • The format of the training was really positive and interactive with real-life examples.
  • The flow of the course.
  • The stories and real-life examples.
  • Liked how Chris addressed everything.
  • The whole session.
  • All the stories shared about past experiences.
  • Enjoyed the whole day.
  • Christine - lovely lady!
- Progress Housing Group, January 17th 2018
  • Course content.  Course presentation.  Excellent tutor/ facilitator.
  • The different learning styles.  Being interactive.  The site visit - using theory and practice.
  • Thoroughly enjoyed the training.  Found it so useful and practical.
  • The whole course.  Very educational.
  • The content.  Practical examples.  Group exercises.
  • Working with different departments and brainstorming.
  • Learning more.  Communicating with others.
  • Morning exam.  The walk-through exercise in the park.  Lots of drinks on tap.
  • Learning in a group environment.
  • Meeting Dean and practising the method on an in-borough example.
  • Group activity and walkabout.
  • All of it.  The personal safety element.
- The Royal Borough of Greenwich, January 11th and 12th 2018
  • Liked the fact that I have thought about what the dangers of working alone are and how to avoid them.  Great course.
  • The course as a whole.  Team participation.  Learned many new things.
  • Listening about real-life stories.  Liked the ideas on staying safe and reducing the risk.
  • Very interesting. Makes you think about your personal safety.
  • All of it!  Great course.  Very real examples.
  • Very interesting.  Appropriate.  Thought-provoking.
  • Stories and examples.  They make you think more.
  • Engaging and interactive.
  • Content and delivery.
  • Discussions.  Working groups.
  • How we looked at preparing for trips.
- Progress Housing Group, December 11th 2017
  • Christine gave fantastic examples in a fun and entertaining way.
  • Trainer - very knowledgeable with good real-life examples.
  • Simple techniques.  Self-check my vehicle and personal preparedness.
  • Awareness of the importance of planning journey to avoid being vulnerable.
  • How the course was run by Christine.
  • Christine’s fascinating stories!
  • Covered many topics.  Liked the information on planning and awareness.  The scenarios of incidents and how to avoid them.  Information on where to look on the internet.
  • I liked most of the session, because most of it was relevant to my daily work patterns.
  • Very insightful course.
  • Interesting and worthwhile.
  • You kept it interesting.
- Progress Housing Group, December 7th 2017
  • Very engaging.  Effective stories.  Put things in perspective.
  • The openness of everyone. Learning new techniques for my personal safety.
  • Relevant to our work.  Good examples.  Flowed well.
  • Interactive.  Thought-provoking.  Engaging.
  • Relevant exercises.  Group work.
  • The relevance of the training to the work we do.
  • The whole session.  Information on defusing and de-escalating.
  • Thoroughly enjoyed the course and the stories.
  • Anecdotes and examples.
  • No PowerPoint.
- The Royal British Legion, December 4th 2017
  • The person presenting/ given during the training.  The laid-back atmosphere of the training.
  • Liked all of it.  Really helpful and informative.
  • Very informative.  Good things to take away.
  • The whole session.  Very interesting.
  • Very informative and interesting.
  • Liked the informative approach and great tips.
  • Real-life stories.  Useful information.
  • Informative.  Stories/ examples.  Clearly explained.
  • It was relevant to our work.
  • Informative and thought-provoking.
  • Very interesting and useful.
  • The style of the presentation/ talk.
  • Well presented.  Made me more self-aware.
  • The wide-ranging and informal discussion.  Practical tips and advice given.  That the feedback will go to the ICO to benefit our safety.
  • Personal safety tips at work and when you are out and about.  Tips for social media.
  • Interesting stories.  Relevance to work and real-life situations.
  • Raised my awareness that I should make more people aware of my daily plans.
  • Relatable, real-life scenarios.
  • Delivery and the information given.
  • Candid talking.  Tips for outside of work included.
  • Interactive. Friendly.  Open.
  • Wide-ranging.  Can use the knowledge in many situations.
  • Interesting and engaging.
- ICO, November 28th 2017
  • Informality and knowledge, and practical information and awareness.
  • The way the course was presented in a relaxed way.  The atmosphere.
  • The informal way the content was delivered - a serious topic, but made you think.
  • Check settings regularly.
  • Informality.  Information.
  • Informal.  No role play.  Interesting.
  • Informative.  Content and delivery.
  • Informative and good advice relating to personal safety.  Backed up with relevant examples.
  • The content of the training, and the way it was delivered.
  • The relevance of the topic.  Real-life stories.
  • Being able to discuss lone working across roles.
  • Informative.
  • Excellent presentation.
  • Good training, raising personal awareness.
- Scottish Borders Housing Association, November 24th 2017
  • Very informative.  Well presented.
  • Information and experiences gave me a different outlook of situations.
  • Information on how things may happen.
  • Enjoyed the course.  Opened my eyes to be aware of lots of situations.
  • Enjoyable.
  • Lots of information about being aware of other people.
  • Enjoyable as it was informal.
  • Very informative.
  • Enjoyed the course.
  • The content of the course was great.
  • I liked how interactive this was.
  • Relaxed training atmosphere.  Informative.  Made me think of what I need to learn.
  • Very informative and interactive.
  • Violent behaviour cycle.  The training.
  • Liked the course.  Very informative.
  • Christine was very interesting.
- Scottish Borders Housing Association, November 23rd 2017
  • Presentation.  Very clear and precise.
  • The format of the course was excellent.
  • The trainer was brilliant.  Felt for once she cared for our safety and not tenants.  Fab stories..
  • I liked the training.  It was very well put across and the stories of previous courses was very good.
  • Talking through and assessing stories.
  • Format.  Interesting.
  • The format of the course.
- Scottish Borders Housing Association, November 22nd 2017
  • I enjoyed listening to different experiences and views from different teams and managers.
  • The background of the trainer delivering the training was very helpful.
  • Presentation.  Examples.  Interactive.
  • Scenarios.  Kept it light.  True cases. Knowledgeable.  Spoke clearly.  Very interactive.
  • Good presentation.  Extremely relevant.  Made me think about my everyday safety.
  • Good session with useful information.
  • The trainer was very personable.  Not boring.
  • The facilitator of the training was really good.
  • Found the whole session informative and interesting.
  • Very informative and interesting.  Good to listen to.  Learned a lot.
  • Everyone should go on this course.
  • The social media awareness.
- Rochdale Borough Council, November 21st 2017
  • All the different scenarios given about personal safety.  Trainer’s precise advice was very useful in my new role.  The exercises we did were very good.
  • Thinking about the environment and how to approach people.  Sharing ideas with others.
  • Relaxed session full of examples and discussions.
  • No PowerPoint.  Interactive discussions.  New coping mechanisms.
  • Explaining the value of personal safety.
  • Informality.
- Knightstone Housing Association, November 20th 2017
  • Informal but very informative.  Getting to hear other people’s experiences.
  • The interaction of the course was fantastic.  Everyone got involved.
  • How it made me think about my own personal safety.
  • Liked the different ways difficult situations can be defused that I have learned.
  • What you have made me think about my own safety.
  • Everything.
  • Very good information.  Really enjoyed the training.
  • Realise my own personal safety is important.
  • I liked the way the course was explained and delivered.
  • Excellent training.  Trainer was very knowledgeable.  Good refresher.
  • Reviewing what we do and how we do things.
  • Very informative session.
  • Good presentation.  Lots of open discussion.
  • I liked the way the lady talked about this topic.
  • Relaxed atmosphere.  Lots of examples used from real-life scenarios.
  • Using skills/ words rather than force.
  • The entire presentation.
  • Delivery of the content.
  • Informal training.  Lots of true-life cases.
- Adactus Housing Association, November 15th 2017
  • Great training.  Well delivered!  All of it, thanks.
  • Enjoyed all of the session.  It reminded me we have options.
  • Style of training.  Very informative.  Examples and stories.
  • Talking about real-life issues.
  • Very informative and well presented.
  • Very informative.  Made me think about my role and everyday life.
  • Enjoyed most issues in the session.  Found it interesting and informative.  The tips and suggestions of books and websites.
  • Real-life examples.
  • Very informative and interesting morning.
  • Learning about ways to protect myself.
  • Trigger discussion and approach to it.  Real-life examples.
  • All the session was interesting and gave me different strategies of working.  Made me more aware.
  • The use of relevant stories.
  • Very informative and thought-provoking.
  • Christine is an excellent trainer.
  • Made me think of how safe I am in my job when lone working.
  • Finding out further information about personal safety.  More personal awareness.
  • Very informative and thought-provoking.  Lots of food for thought.
  • Violent behaviour cycle.  Understanding of trigger times etc.
  • Entire presentation.
  • Anecdotes relating to our practice.
- Essex County Council, November 14th 2017
  • Everything.  Learned a lot about personal safety and how to manage challenging behaviour.  Information on how to report incidents.  The facilitator did a great job - kept it factual and interesting.
  • Discussing examples from practice (helped to apply it to real-life working).
  • Well presented, stimulating and helpful.
  • Personal stories that help me relate to it.
  • Excellent presentation.  Reminder of personal safety.
  • No overheads.  Realistic and clear.
  • Useful examples.
  • Lots of examples and real-life stories.  Group discussions.
  • Understanding the problems of working alone.
  • Pointed out more things which are not always obvious.
  • Stories.
  • Enjoyed the overall training.  Very informative about personal safety.  Knowing my choices within the workplace.
  • Relaxed atmosphere enabling the group to share experiences.
  • Group discussions with experiences.
  • Alerted about safety.  Precautions to think about and discuss.
  • Very informative and very open.
  • The open dialogue and group discussion.
  • Informal training approach.  Friendly vibe.  Small group.
  • The group and the presentation.
- Essex County Council, November 13th 2017
  • No Powerpoint.  Lots of stories with examples.
  • Course delivery was excellent.
  • Lots of practical examples.  Roaming SIM.  Story-telling.
  • Informal approach. Friendly.  No role play!
  • Relaxed.
  • Enjoyed this course.  Liked that it wasn’t boring!!
  • Good pace.  Examples to give emphasis.
  • Doorstep stance.
  • Liked all the session. 
  • Informative and interesting.
  • Relaxed discussions in training rather than looking at a whiteboard all day.
  • Stories put theory into context and make it real-life.
  • Being told about real-life events.
  • The method of delivery and engagement with members of the team.
  • Group sessions.  Help towards raising safety issues with senior management.
- Progress Housing Group, November 19th 2017

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