Feedback

  • The content was excellent snd the delivery was in an informal, enjoyable way.  I thoroughly enjoyed the course.
  • Really liked the conversational style of training, rather than PowerPoint.
  • A very thought-provoking session.
  • The discussions.  Made me really think about my personal safety.
  • Very interesting and informative.
  • Small group work.
  • Made me think about where my working vulnerabilities are.
  • Made me more aware of how to stay safe.
  • Liked the examples of cases.
  • Everything.  Stories.  Experiences.
  • Hearing different perspectives and experiences.
  • All the content and presentation.
  • ICE and PLAN.
- Poppy Scotland, September 15th 2017
  • Relaxed and informal.  Really informative.  Found everything really relevant and helpful.
  • Good to reflect on my personal safety and the team’s.
  • Got me thinking about my personal safety more.  Re-affirmed the importance of personal safety.
  • Delivery of the course.
  • The conversational style of the delivery and relevant examples.
  • More awareness of personal safety.  More detail than i had thought about.
  • Good group discussions and case studies.  Reinforces and brought new knowledge to lone working.
  • Total style.  Good group.  Memorable.
  • Exercises where we had to think of 20 tips for our own safety.
  • Interaction and experiences of others and the instructor.
  • Engaging trainer.  Relevant.  Interesting experiences.
  • The interactive discussions.
  • Networking and ideas.
- The Royal British Legion, Swindon, September 14th 2017
  • The delivery of the course.  Interesting, informative, ideas.
  • Interesting course.
  • Pratical techniques.
  • Went very quickly.  Good examples to relate to.  Didn't have to look at screens/slides.
  • All of the course.
  • The training was very informative.
  • Participation.
  • Practical partiiciaption.
  • The informal format of the session.
  • Participation.
  • Real-life stories.
  • Content.  Trainer’s approach and knowledge.
- Progress Group, September 13th 2017
  • Lots of examples.  Lots of knowledge.  One to one training.  Comfortable atmosphere.
  • Being forced to think about my personal safety.  Several ideas to protect me at work.
  • Very informative.  Learned much more than I thought I would.
  • The informal way the training was presented.
  • Training style and the way the information was delivered.
  • I liked all the pointers about safety.
  • Lots of tips on my own safety.
  • Take personal safety in general more seriously.
- Trafford Housing Trust, September 12th 2017
  • The interaction.  Examples to relate to.  Sharing experiences.
  • I liked the informal nature of the course.  Sometimes it is uncomfortable having to do role plays.  I think more people were happy to contribute because we were not doing any.
  • Great presentation.
  • All the presentation.  The discussions.  The team spirit.
  • The trainer and the humour.
  • The language used was realistic, allowing us to relate more to the situations.
  • The informal atmosphere of the course.
  • Great refresher.  Good to go over things again.
  • Enjoyed the whole day.  Liked the triangle.
  • Sharing stories.
  • To look at the environment.
  • Liked learning about personal safety.
- Progress Group, September 7th 2017
  • Liked the whole of the course.  Very interesting.  Thank you.
  • Reminding me of the importance of how to achieve personal safety.
  • Diagrams for the models, trigger stage etc.
  • Theory into practice.  Experiences.
  • Course delivery.  Topics covered.  Examples.
  • Liked the stand up/ sit down game.
  • Informative.
  • Good delivery of the course.
  • Enjoyable, interactive training.
  • The humour; informative.
  • Relaxed atmosphere on the course.
  • General presentation.
  • Real-life examples.
- Essex County Council, September 6th 2017 (pm)
  • Greater awareness that personal safety has a significant impact on the way we work.
  • The style of the presentation.
  • We could engage.  The training was easy to follow and easy to understand.
  • Informal and easy to speak openly/ participate.
  • The different scenarios of what works and what does not work, and personal responsibility.
  • DDD.
  • Huge amount of information.
  • Gaining knowledge of personal safety.
  • Helped to recognise risk levels in day-to-day frontline work.
  • Information about how to keep safe.
  • Training delivery.
  • Anecdotes and the use of acronyms.
  • The interesting examples and recommendations regarding how to be safe.
  • Thought-provoking.
  • Easy to follow and easy to practise.
  • Realistic stories to apply the learning (past experience).
- Essex County Council, September 6th 2017 (am)
  • Anecdotes.  Examples of experiences.  Flip charts.
  • The open format allowing suggestions.
  • The course as a whole.  Informative and knowledgeable.  Escalation/ behaviour cycle and acronyms.
  • The whole session was especially interactive.  Discussions re experiences.
  • Good presentation.  Interesting and thought-provoking.
  • The course was informative and relaxed, encouraging everyone’s views.
  • The format.  The trainer.
  • Liked the way it was presented.  Most enjoyable.
  • The whole session was great.
  • The format and “vibe” of the session.  Informative without being boring!
  • The whole course.  Presentation.  Content.
  • Open discussions about important issues.  Very good trainers.
  • The format of the workshop and no boring presentations.
  • Number 1 - Personal Safety.
  • Tips on keeping safe.
  • DDD.
  • Group discussion.  Thinking more deeply about my own protection.
  • Anecdotes.  The focus on the responsibility of the organisation.
  • Very light-hearted.  Interesting.  Informative.
- Essex County Council, September 5th 2017 (pm)

 

  • Very interesting.  The anecdotal approach encouraged people to join in - made more of an impact.
  • Whole course was very informative and enjoyable.  I learned a lot and had some of what I do reinforced.
  • Excellent trainer!  Gives me something to consider about personal safety.
  • The method of teaching.  Very informative.
  • Very informative and useful information.  I really liked the style of presentation.
  • Informative.
  • Easy-going and friendly trainer.  Lots of opportunities for us to speak and be involved.
  • The training was well presented.
  • Relaxed, informative, fun way of getting information across.
  • Real-life examples incorporated into the topic and discussion.  Informal and relevant training.  The information was extremely relevant to our work.
  • The use of real-life examples to get the points across.
  • All information about personal safety.
  • Interesting training.  Not just looking at a whiteboard.
  • Ease of the training.  Absorbed more than I thought I would.  Comfortable atmosphere.
- Essex County Council, September 5th 2017 (am)
  • An excellent reminder to take personal safety seriously and not get complacent.  Also liked the acronyms.
  • Learned a lot about personal safety and enjoyed the tutor’s style.  Very informative.
  • The way the training was delivered.  Examples of real-life situations.
  • Interactive session with real-life examples - helps to remember the importance of being safe when lone working.
  • Engagement with everyone.  Knowledge of the trainers.  Participation of everyone.
  • Lots of good ideas and common-sense solutions.
  • Being conscious of being self aware all the time.  And how easy it is to slide into complacency.
  • Very interesting to listen to different situations.
  • Made me think about my safety when lone working.
  • Very informative and interesting.
  • Real-life subjects linked to subjects discussed.
  • Very helpful tips on how to keep safe at work.
  • Good interactive course.
  • Good delivery of course.  All relevant.
- Essex County Council, August 7th 2017 (pm)
  • The fact that it has made us aware of others’ situations, and how they dealt with them.  Great course.  Could do with a whole day.
  • Great stories and anecdotes.  Totally relevant to my role.  Great approach from the trainer - really engaging and interesting.  Current, fun at times, and she created a great atmosphere.
  • Lots of anecdotes which made the course very interesting.
  • Sharing of experiences.  Pace of delivery.  Thought-provoking.
  • The chatty group discussion style of the training.  This encouraged and prompted learning from other attendees as well as from the trainer.
  • The approach of the trainer.  Very engaging.  All relevant information.
  • Learning about personal safety and what to do in situations.
  • The format of the training - lots of discussion groups.
  • Discussing and recognising situations.  Strategies to keep safe.
  • Well presented and interesting delivery.  Good course.
  • Open approach.  Real life examples.
  • Group conversation and inputs.
  • Liked the use of relevant examples.
  • Extremely knowledgeable trainer.
  • The whole session was really interesting.
- Essex County Council, August 7th 2017 (am)
  • Brilliant course.  Very beneficial.
  • Excellent way the course was delivered.
  • Clear indication of how to improve safety.  Enjoyed the day and the course.
  • The delivery of the training and the relevance to our work.
  • Content of the course and the relevance to our roles.  The way the course was presented with real scenarios.
  • The informal session.  Stories and case studies.  Situations of other organisations.
  • Brilliant course.  Very useful information.
  • The variation in topics discussed.  Relevant to all aspects of asset surveying with regard to visiting tenants.
- CARTREFI CYMUNEDOL GWYNEDD, June 23rd 2017
  • Really enjoyed the course.  Trainer was excellent.  Thank you.
  • Presentation - informal; relevant to my job; practical to day to day work; trainer very good and engaging.
  • Very informative and enjoyable course.  Excellently presented.  Really enjoyed it.
  • Throughly enjoyed the course.  Excellent trainer.
  • Enjoyed the way the presentation took pace today.  Good and to the point.
  • Enjoyed the day.  Very interesting.  Made me think a lot about when I will make visits.
  • Very enjoyable - especially the knowledge of the trainer.
  • Tutor’s delivery.  Pace of the course.  Open discussions.
  • The course was light and fun, but the message was loud and clear.
  • Thinking about, and clarifying personal safety at work.
  • The whole content of the course.  Very important, yet informal.
  • Useful information that can be used in the workplace.
  • You made the topic very interesting.
  • The stories.  The tips.
  • Everything!!  The knowledge of the trainer.  Very good!
  • Enjoyed it all.
- CARTREFI CYMUNEDOL GWYNEDD, June 22nd 2017
  • Relaxed, knowledgeable, informed trainer. 
  • Very interactive training session.  Not boring at any stage!
  • Style and speed of delivery.  Depth and ease of information delivered.  Christine ensured that all information was understood.
  • The way the training was delivered.  Very enjoyable.  A lot of information.
  • Very informative and set at a good pace.
  • Working with partner agencies.
  • The practical elements and scenarios.
  • Putting the learning into practice on the EVA.
  • Personal safety - best practice reminders.
  • Presentation and pitch.
  • Enjoyed the whole course.  Personal safety.
  • Environmental visual audit.
  • Team working.
  • Practical exercises.
- Bexley Borough Council, July 27th and 28th 2017
  • Really liked the style of the workshop.  It allowed me to think and probe.
  • Very good trainer with great examples of how to use the information taught.
  • The informal delivery of training which enabled everyone to feel confident to engage.
  • A great refresher.  Identifies the things I do that I should be mindful of not doing for my own protection.
  • The training style and true crime stories.
  • The course overall.  The understanding of how much more vigilant we can be.
  • I liked all the references and true stories to assist with showing how important personal safety is.
  • Well presented.  Enjoyed participating in all the discussions.  Lots to think about. 
  • A real eye-opener.
  • Excellent course.  Everyone should complete before visits are done.
  • Highly recommended, and essential for all staff that are lone workers.
  • Very useful training that I will use all the time in my job role.
- Knightstone Housing Association, June 20th 2017
  • The whole day was very informative, and has given me some excellent tips when dealing with people, travelling and working alone, which will help to keep myself and others safe.
  • Everything!  The course was wonderful.  Loads of knowledge to take away.
  • Great interaction.  Brilliant trainer.
  • The whole training session.  Very upbeat, relevant and useful.  Thank you.
  • The style of delivery.  Very informal - but extremely informative.  Thank you.
  • I enjoyed all the course.  It was factual and fun.  Thank you.
  • Excellent.  Very good day.
  • The whole day.  Was informative and put in a simple way.
  • Learning new things about my personal safety.  Having great group discussions.
  • Great training course.  Very clear speaker.  Thank you!
  • Was an excellent course.  Very informative.
- Progress Housing Group, June 8th 2017
  • The whole course was really helpful in identifying the possible risks  that we face on a daily basis.  I found it very useful and informative.
  • The trainer.  The content.  The manner of the presentation.
  • The whole day session was useful - refreshing and learning skills.
  • Content of the course and anecdotes.  All very relevant.
  • The pace and knowledge of the course leader.
  • Case studies.  The presentation of the training.
  • Reminder not to be too complacent.
  • Very practical course.  Came away with very practical tips.
- The Royal British Legion, Birmingham, June 6th 2017
  • The violent behaviour cycle.  Learning the phases.  Very practical for my role.
  • Excellent training.  Thought-provoking.
  • Learning about techniques and discussing issues affecting our teams.
  • The whole session.  Good to be reminded and think about personal safety.  Start using the pendant alarm.
  • General discussions about ways to be safe at work.
  • Learning about the phases of anger.
  • The pace, approach, group discussion.  Informative.
  • I have really enjoyed this training, and this will be helpful in my day-to-day work.
  • Enjoyed all of it.  Was a real eye-opener!
  • The tasks which made me think.  Discussions.
  • I enjoyed the real-life examples.
  • Informal learning.  More knowledge.
  • Discussions.  Hearing others’ opinions.
- Essex County Council, June 1st 2017
  • The manner in which the training was delivered - open, honest and informal.
  • Lots of examples of how being vigilant will keep you safe at work.  Christine was very engaging and helpful.
  • Very informative.  Excellent trainer.
  • Very informative.  Useful tips to use.
  • Everything.  The trainer.  The time flew by!
  • The trainer.
  • Thrashing things out in a group.
  • I have liked going over the procedures.  I have gained and acknowledged things that I need to do differently.
  • Interaction with team members.
  • Reviewing our procedures.
  • Information given.  Ideas about defusing situations.  Very knowledgeable trainer.
  • The idea of a robust tracing procedure.  Really liked Christine.  Very knowledgeable and informative.
  • The way the training was run.  The real examples helped confirm understanding.  Thinking of actual action points (what to do).
  • Skater stance.  Practical ideas e.g. prepare exit strategies.  State “After you.”  Interactive training.
  • The violent behaviour cycle and LEAPS.
  • Practical advice.  Being confident.  Ideas to keep safe.  Not wearing badge.
  • Interactive,  Informal discussions.
  • People from different teams and areas in attendance.  Realistic about learning outcomes.  Sharing ideas on personal safety.
  • I liked the whole session.  It was really informative, highlighting things we take for granted.
  • Made me think about my personal safety in a different light.
  • How the session was conducted - interactive and no PowerPoints.
  • The trainer - very good and kept my attention throughout.
  • Pace and delivery of the course.  Very useful and helpful content.
- Essex County Council, May 23rd 2017
  • Really enjoyed today.  Sharing stories and examples.  Christine made the day fun and interactive.  Learned lots.
  • Good balance between facts, tips and anecdotes.  Happy person.
  • Interactive session.  Trainer was very knowledgeable.  Good venue.
  • Method used to train made the day even more memorable as well as enjoyable.
  • Discussions.  Range of topics.  Case studies.  Theories/ models.
  • Excellent, informative, useful training.  I now feel more confident about doing my job safely and saying ‘No’.
  • A great trainer!  So engaging and knows what she is talking about.
- The Royal British Legion, London, May 18th 2017

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