Feedback

  • Very engaging.  Effective stories.  Put things in perspective.
  • The openness of everyone. Learning new techniques for my personal safety.
  • Relevant to our work.  Good examples.  Flowed well.
  • Interactive.  Thought-provoking.  Engaging.
  • Relevant exercises.  Group work.
  • The relevance of the training to the work we do.
  • The whole session.  Information on defusing and de-escalating.
  • Thoroughly enjoyed the course and the stories.
  • Anecdotes and examples.
  • No PowerPoint.
- The Royal British Legion, December 4th 2017
  • The person presenting/ given during the training.  The laid-back atmosphere of the training.
  • Liked all of it.  Really helpful and informative.
  • Very informative.  Good things to take away.
  • The whole session.  Very interesting.
  • Very informative and interesting.
  • Liked the informative approach and great tips.
  • Real-life stories.  Useful information.
  • Informative.  Stories/ examples.  Clearly explained.
  • It was relevant to our work.
  • Informative and thought-provoking.
  • Very interesting and useful.
  • The style of the presentation/ talk.
  • Well presented.  Made me more self-aware.
  • The wide-ranging and informal discussion.  Practical tips and advice given.  That the feedback will go to the ICO to benefit our safety.
  • Personal safety tips at work and when you are out and about.  Tips for social media.
  • Interesting stories.  Relevance to work and real-life situations.
  • Raised my awareness that I should make more people aware of my daily plans.
  • Relatable, real-life scenarios.
  • Delivery and the information given.
  • Candid talking.  Tips for outside of work included.
  • Interactive. Friendly.  Open.
  • Wide-ranging.  Can use the knowledge in many situations.
  • Interesting and engaging.
- ICO, November 28th 2017
  • Informality and knowledge, and practical information and awareness.
  • The way the course was presented in a relaxed way.  The atmosphere.
  • The informal way the content was delivered - a serious topic, but made you think.
  • Check settings regularly.
  • Informality.  Information.
  • Informal.  No role play.  Interesting.
  • Informative.  Content and delivery.
  • Informative and good advice relating to personal safety.  Backed up with relevant examples.
  • The content of the training, and the way it was delivered.
  • The relevance of the topic.  Real-life stories.
  • Being able to discuss lone working across roles.
  • Informative.
  • Excellent presentation.
  • Good training, raising personal awareness.
- Scottish Borders Housing Association, November 24th 2017
  • Very informative.  Well presented.
  • Information and experiences gave me a different outlook of situations.
  • Information on how things may happen.
  • Enjoyed the course.  Opened my eyes to be aware of lots of situations.
  • Enjoyable.
  • Lots of information about being aware of other people.
  • Enjoyable as it was informal.
  • Very informative.
  • Enjoyed the course.
  • The content of the course was great.
  • I liked how interactive this was.
  • Relaxed training atmosphere.  Informative.  Made me think of what I need to learn.
  • Very informative and interactive.
  • Violent behaviour cycle.  The training.
  • Liked the course.  Very informative.
  • Christine was very interesting.
- Scottish Borders Housing Association, November 23rd 2017
  • Presentation.  Very clear and precise.
  • The format of the course was excellent.
  • The trainer was brilliant.  Felt for once she cared for our safety and not tenants.  Fab stories..
  • I liked the training.  It was very well put across and the stories of previous courses was very good.
  • Talking through and assessing stories.
  • Format.  Interesting.
  • The format of the course.
- Scottish Borders Housing Association, November 22nd 2017
  • I enjoyed listening to different experiences and views from different teams and managers.
  • The background of the trainer delivering the training was very helpful.
  • Presentation.  Examples.  Interactive.
  • Scenarios.  Kept it light.  True cases. Knowledgeable.  Spoke clearly.  Very interactive.
  • Good presentation.  Extremely relevant.  Made me think about my everyday safety.
  • Good session with useful information.
  • The trainer was very personable.  Not boring.
  • The facilitator of the training was really good.
  • Found the whole session informative and interesting.
  • Very informative and interesting.  Good to listen to.  Learned a lot.
  • Everyone should go on this course.
  • The social media awareness.
- Rochdale Borough Council, November 21st 2017
  • All the different scenarios given about personal safety.  Trainer’s precise advice was very useful in my new role.  The exercises we did were very good.
  • Thinking about the environment and how to approach people.  Sharing ideas with others.
  • Relaxed session full of examples and discussions.
  • No PowerPoint.  Interactive discussions.  New coping mechanisms.
  • Explaining the value of personal safety.
  • Informality.
- Knightstone Housing Association, November 20th 2017
  • Informal but very informative.  Getting to hear other people’s experiences.
  • The interaction of the course was fantastic.  Everyone got involved.
  • How it made me think about my own personal safety.
  • Liked the different ways difficult situations can be defused that I have learned.
  • What you have made me think about my own safety.
  • Everything.
  • Very good information.  Really enjoyed the training.
  • Realise my own personal safety is important.
  • I liked the way the course was explained and delivered.
  • Excellent training.  Trainer was very knowledgeable.  Good refresher.
  • Reviewing what we do and how we do things.
  • Very informative session.
  • Good presentation.  Lots of open discussion.
  • I liked the way the lady talked about this topic.
  • Relaxed atmosphere.  Lots of examples used from real-life scenarios.
  • Using skills/ words rather than force.
  • The entire presentation.
  • Delivery of the content.
  • Informal training.  Lots of true-life cases.
- Adactus Housing Association, November 15th 2017
  • Great training.  Well delivered!  All of it, thanks.
  • Enjoyed all of the session.  It reminded me we have options.
  • Style of training.  Very informative.  Examples and stories.
  • Talking about real-life issues.
  • Very informative and well presented.
  • Very informative.  Made me think about my role and everyday life.
  • Enjoyed most issues in the session.  Found it interesting and informative.  The tips and suggestions of books and websites.
  • Real-life examples.
  • Very informative and interesting morning.
  • Learning about ways to protect myself.
  • Trigger discussion and approach to it.  Real-life examples.
  • All the session was interesting and gave me different strategies of working.  Made me more aware.
  • The use of relevant stories.
  • Very informative and thought-provoking.
  • Christine is an excellent trainer.
  • Made me think of how safe I am in my job when lone working.
  • Finding out further information about personal safety.  More personal awareness.
  • Very informative and thought-provoking.  Lots of food for thought.
  • Violent behaviour cycle.  Understanding of trigger times etc.
  • Entire presentation.
  • Anecdotes relating to our practice.
- Essex County Council, November 14th 2017
  • Everything.  Learned a lot about personal safety and how to manage challenging behaviour.  Information on how to report incidents.  The facilitator did a great job - kept it factual and interesting.
  • Discussing examples from practice (helped to apply it to real-life working).
  • Well presented, stimulating and helpful.
  • Personal stories that help me relate to it.
  • Excellent presentation.  Reminder of personal safety.
  • No overheads.  Realistic and clear.
  • Useful examples.
  • Lots of examples and real-life stories.  Group discussions.
  • Understanding the problems of working alone.
  • Pointed out more things which are not always obvious.
  • Stories.
  • Enjoyed the overall training.  Very informative about personal safety.  Knowing my choices within the workplace.
  • Relaxed atmosphere enabling the group to share experiences.
  • Group discussions with experiences.
  • Alerted about safety.  Precautions to think about and discuss.
  • Very informative and very open.
  • The open dialogue and group discussion.
  • Informal training approach.  Friendly vibe.  Small group.
  • The group and the presentation.
- Essex County Council, November 13th 2017
  • No Powerpoint.  Lots of stories with examples.
  • Course delivery was excellent.
  • Lots of practical examples.  Roaming SIM.  Story-telling.
  • Informal approach. Friendly.  No role play!
  • Relaxed.
  • Enjoyed this course.  Liked that it wasn’t boring!!
  • Good pace.  Examples to give emphasis.
  • Doorstep stance.
  • Liked all the session. 
  • Informative and interesting.
  • Relaxed discussions in training rather than looking at a whiteboard all day.
  • Stories put theory into context and make it real-life.
  • Being told about real-life events.
  • The method of delivery and engagement with members of the team.
  • Group sessions.  Help towards raising safety issues with senior management.
- Progress Housing Group, November 19th 2017
  • Christine is very good at making you think about how to tackle situations.  She put her points across very well.
  • Nature of the training - informal, very useful, enjoyable.  Learned a lot.
  • The presentation was of a very high standard.  Very interesting.
  • Informal nature of the training session.
  • Course presentation.
  • All of the session.
  • The amount of knowledge passed on.
  • The course in general.  Very relaxed.
  • Talking about different stories.
  • Great course.  Really enjoyed it.
  • Course content.
  • Great trainer.
  • Useful information.
  • Very good insights.
  • Course delivery.
- Adactus Housing Association, November 8th 2017
  • Excellent delivery.  Very informative.  Enjoyed thoroughly.
  • Excellent training.
  • The way the course was set out was brilliant. It was easy to talk about conflict within Adactus.
  • Really well-spoken and presented, fun, enjoyable training.
  • The training was really interesting.  Delivered very well.  Very enjoyable.
  • Excellent trainer.
  • Different case scenarios to gain a better understanding of situations that can arise.
  • All of the points were relevant.
  • Really enjoyed this course.  Was fun, easy to listen to and get involved.
  • Very proactive style of course.  Very engaging.
  • Group discussion and interaction.
  • Really engaging session with a fantastic speaker.
  • The trainer was very good.  Very informed and interesting.  I enjoyed the training.
  • Course content.  Presentation of content.  Professional.
  • Very informative and very likeable trainer.
  • Adapted to different situations, not generic.  Wasn’t just telling you figures and spreadsheets.
  • Content of the course.  Experiences of the tutor, which are relevant and practical.
  • Very informal.  Interesting trainer.  All the group participated.
  • I liked the way it was presented and the detail.
  • Very interactive training session.  Clear and detailed.
  • Clear, detailed and informative.
  • The entire presentation.
- Adactus Housing Association, November 7th 2017
  • The practical and interactive nature of the session, and how knowledgeable Christine is.  Thank you!
  • Engaging trainer with lots of examples to share.
  • Great training.  Very informative.  Lots covered in a short session.  Enjoyed the whole session.  Liked the clear, direct approach to delivering training.
  • The pace of the session and information was really good, and it was good to discuss various work issues we all had regarding lone working.
  • The information given was useful and practical, and something I can use in my day-to-day practice.
  • Christine was very easy to listen to and I enjoyed her anecdotes and listening to everyone else’s experiences.  It has been an eye-opener in some ways.  Very informative!
  • Sharing incidents with fellow staff.  Group discussions.
  • I learned a lot and feel like I can now talk about personal safety to my manager.
  • Trainer’s knowledge and anecdotes.
  • Anecdotes.  Reality check on taking risks.  Easy to relate to others’ experiences.
  • Interesting sessions.  Opened up my views on keeping safe.
  • Relaxed, friendly training!  Thank you.
- Essex County Council, October 30th 2017
  • Group interaction.
  • Plans of action before visits.
  • Very engaging.  Good examples.
  • The participation and all the stories to explain the key points.
  • The personal safety information.
  • The course content.
  • All the information.
  • Well presented.
  • The stories.
  • The delivery of the training.
  • Small session.  Good knowledgeable trainer.  Valuable discussions.
  • Discussions.
  • Getting information from experienced people.
- Blackpool Coastal Housing, October 23rd 2017
  • Enjoyed the diverse discussions with other attendees.
  • Well-defined subject matter.  Easy to follow and apply to role play.
  • The mix of students.
  • Personal safety.
  • The SARA concept.
  • Personal safety information.
  • Learned new crime prevention techniques.
  • Clarity of the course.  The easy explanation of SARA.  Suzy Lamplugh and personal safety.
  • SARA.
  • Informal group working.
  • Working with partners.
  • Personal safety.
  • The whole input.
  • Eye-opening.
- Kent Police, September 29th 2017
  • Very interesting.  Experiences shared by all.  Informative.  Design safety re new office.
  • The stories.  How it was explained.  Very good trainer.  Would do this course again.
  • How the training was given, i.e. different stories that the trainer has experienced.
  • The course was well presented and the tutor was obviously very knowledgeable on the subject.
  • The tutor was informative, and the information given was an eye-opener.
  • Very well explained training by the trainer.  Good examples.
  • Interaction.  Relevant.
  • Good training session.  Light-hearted.
  • All the course.  Thoroughly enjoyable day.
  • How the day was run, and the teaching style.
  • Interesting stories.  Real-life experiences.
  • The trainer’s style was very good.  Easy to follow and listen to.
  • Really interesting.
- Cartrefi Cymunedol Gwynedd, September 20th 2017
  • All of the training today. Learned a lot.  Thought about my current practice and how I want and will improve it.  Appreciated everything.
  • The case studies. Open talking.  Engaging.
  • The way it was presented.  Very informative.
  • Drawing on personal examples to make it relatable.
  • Casual discussion.  Interesting stories.  Fun and relaxed.
  • Everything.
- Knightstone Housing Association, September 19th 2017
  • Really enjoyed the training.  Enjoyed the stories.  Liked the trainer!
  • Shared experiences and methods of how to respond.
  • Relevant and interesting stories.  No role play!  Not too many handouts.  Participative competitions.
  • How the course made me think of my safety in depth.
  • Facilitator and group exercises to break up the dialogue.
  • Opportunity to discuss real-life examples/ discussions.
  • Presenter able to draw on her experiences in her previous job as a police officer and pass on good advice.
  • The style of training.
  • Story-telling to illustrate the situation.
  • Stories to make the subject ‘real’.  Case studies.
  • Examples of scenarios.
  • Interesting stories.  Knowledge of how to accept leaving.
  • All of it.  Very interesting and well presented.
  • Stories and examples to explain the issues.
- Cartrefi Cymunedol Gwynedd, September 18th 2017
  • The content was excellent snd the delivery was in an informal, enjoyable way.  I thoroughly enjoyed the course.
  • Really liked the conversational style of training, rather than PowerPoint.
  • A very thought-provoking session.
  • The discussions.  Made me really think about my personal safety.
  • Very interesting and informative.
  • Small group work.
  • Made me think about where my working vulnerabilities are.
  • Made me more aware of how to stay safe.
  • Liked the examples of cases.
  • Everything.  Stories.  Experiences.
  • Hearing different perspectives and experiences.
  • All the content and presentation.
  • ICE and PLAN.
- Poppy Scotland, September 15th 2017

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